Shipping Information Of Retail
Delivery policies - Hong Kong and Macao
We offer FREE delivery for purchases over HK$500. For orders under HK$500, a delivery charge of HK$40 shall apply. For orders in Hong Kong and Macao, we will use Local Courier post as our delivery company. Magicalpha.com will deliver your order to the specified delivery address within 25-35 business days (excluding the period of delivery). Please note that we do not deliver to P.O. Box and hotel.
Orders are processed soon after receipt to ensure that your items are shipped to you as soon as possible. For delivery addresses within Hong Kong free delivery will be provided for all order sizes of HK$500 or above (after gift wrap and before discount). For order amount less than HK$500, a delivery charge of HK$40 per order will be charged.
Delivery service will be provided from 9:00 am - 6:00 pm Monday to Friday. If nobody is at the delivery address at the time of delivery, the courier will leave you a card for you to re-arrange the delivery. If no one is available to receive your order after two attempts, your order may be cancelled and we have to deduct the original shipping fee, handling fee and 15% of the value of products as re-stocking fee when refunding your payment.
Please note that we do not deliver on public holidays or when Typhoon signal number 8 or black rainstorm signal is hoisted.
Delivery policies- International (all deliveries outside Hong Kong and Macao)
We use Hongkong Post or international courier companies as our delivery company. Please note that we do not deliver to P.O. Boxes and hotels. Please check the shipping rate in our system before confirming the order. These rates may change during promotion periods, so please check our promotion details on the homepage.
Magicalpha.com accepts payment in USD and HKD only.
Magicalpha.com will deliver your order to the specified delivery address within 25-35 business days (excluding the period of delivery). Please bear in mind that these are estimated delivery times only and we cannot be responsible for delays due to customs and/or duty regulations and procedures. International delivery times may vary, particularly during Christmas, Chinese New Year, Easter and other holiday periods. Although Magicalpha.com cannot guarantee delivery times, we do our best to process orders as soon as we receive them.
For using register airmail delivery, no single order can exceed 2 kg. If your order is over that, we will separate automatically them into several orders to meet the weight requirement. You will also be notified all the tracking numbers by email.
Taxes or duties
When ordering from Magicalpha.com, you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the goods. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance have been covered in the price. However, Magicalpha.com has no control over the adjustment of these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.
If the package is refused due to your refusal to pay customs tax and/or duties, and subsequently returned to Magicalpha.com, you will be responsible for the return shipping charges and a re-stocking fee of 15% of the total product purchase price. The balance will then be refunded back to your credit card.