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Order Tracking & Updates
How do I check the status of my order?
Track from the nominated courier web site with your tracking number, which we will email you when your order has shipped from our location.
Will I get an email confirmation after I place my order?
Yes, you will receive two e-mails. The first will be to confirm your order has been received. Please review your order confirmation immediately upon receipt and contact us immediately if any changes need to be made. The second email will provide tracking information once your order has been shipped.
How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you email us as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.
What if my order is undeliverable?
If the nominated courier is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any return & reshipping fees charged by the nominated courier to redeliver the package. We do not require signatures for most deliveries. However, the nominated courier may, at their discretion, require a signature. In this event, it is the receiver's responsibility to contact nominated courier for delivery. Three notices will be left by the driver at the home of the recipient and if unanswered, the package will be returned to us for a fee and the nominated courier will charge another fee to reship.
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