Return Guarantee and Exchanges

What is your return and exchange policy?

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase of the damaged, defective, or incorrect product, you may request a return authorization within ７days of receipt. Some items are non-returnable and non-refundable such as edible, personalized, cosmetic and personal care items. Due to the nature of these items, all sales are final. Some examples of non-returnable items are underwear and recycled diapers etc. Please note: If your gift was purchased from a 3rd party retailer we are unable to accept your return. Your return authorization email will expire 30 days after issuance. 

You can pack and send your return to us in just a few simple steps.
* Click Contact us and select info@magicalpha.com . Remember to provide us with your Order Number.
* Indicate returned products and the reason for your return.
* Pack the returned products along with our approval email securely in a box that we can expedite your request.
* Send the returns by mail to below addresses based on different areas:
Customer from Hong Kong and Others: Unit 5, 1/F, Cheong Tai Factory Building 16 Tai Yau Street, San Po Kong, Kowloon, Hong Kong
Customer from America: To Be Confirmed
Customer from Australia: To Be Confirmed

If your order is returned without an authorization email, there will be a $20 processing fee.
PLEASE TAKE NOTE: Magic Alpha is ONLY responsible for RETURN shipping with authorization email that approves the return and the accurate shipment fee. We do refund the total value of products plus return shipping fee. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. Items returned without prior authorization will be charged a $20 restocking fee. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.


How long before I receive my refund?

After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 6 weeks. Please allow adequate time for your banking institution to process the credit. 

Can I return personalized items?

Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable.

Can I return edible, cosmetic or personal care items?

Due to the nature of these items (i.e. they cannot be resold,) edible and cosmetic favors and personal care products are non-returnable and non-refundable.

Do you charge restocking fees?

In order to receive an approval email for return, you must contact us within 7 days of receipt. We will not charge a restocking fee on these returns.

What if I received my order, but some items are damaged?

Please inspect all items carefully when you receive your order. If there is any damage, please email us at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer-care specialist will help you file a claim with the nominated courier if needed.